Introduction

NuAsia International Technologies was created in 2002 as an independent agent for TFT-LCD panels. Principle owner Kevin Hsu had been an expert sourcing agent for LCD panels since 1999. Through out the years NuAsia became a trusted partner for OEMs and distributors in all TFT-LCD related supports.

- End of Life TFT-LCD.

We store over 25,000 pcs and panels in house. Our stock a good portions are EOL product that customers from all industry can find useful for repair service or special production run.

- Supply Chain Management.

Unlike most vendors in our class, NuAsia is not afraid to stock. We are open to discuss various ways to extend customer product lifecycle and offer extended warranties of our product.

- Expert Sourcing for cost saving.

Our selected partners enable us to offer our vendor’s stock with confidence. Proof of stock and other ways are of course our first option. But on 1st time vendor or sensitive parts, the on site inspection by our own mobile sales force is the only option. Then we BUY THEM FOR STOCK BEFORE ASKING FOR CUSTOMER PAYMENT.

- Reliable RMA Service.

Customers will always get immediate response and rapid exchange or repair on all products. Please refer to our support section for details.

- In-house inspection on all products prior to shipment.

- Expert resource on engineered solutions related to TFT.

Ask us anything display related questions and we can offer matching solutions from our trusted partners. This includes Display Kits, Touch Panels, Engineering Cables, Panel Enhancement, Open Frame, and other industrial monitors.

- Procurement service & vendor check.

We offer this service for customers who wants to combine their TFT panel purchase with their other product for their weekly or monthly combined shipments. We also can help in checking up on un-proven vendors in China/Taiwan/HK for first time buy.

- Reliable and Up-to-date market information.

We help our customer during their design-in phase with latest tend in TFT development and provide good insight to the longevity of the panel selected. Because we are an independent distributor, we can often provide the most none-bias opinion then franchised local distributors.

- Excellent credit rating with our customers and suppliers.

Although NuAsia never joins any broker affiliations, we were never rejected by anyone who wish buy. Our reference is excellent and we provide no-risk payment options. NuAsia treats it’s vendors as partner, so we often are given the 1st shot to buy on hot items. NuAsia grew steadily in 10 years and continue to grow with word of mouth and customer referrals only. Today we continue to focus on supporting target customers for their full range TFT related needs.

Return Materials Authorization (RMA) Procedure

Step 1:
Fill RMA Form.

NuAsia RMA Form. Please fill the following and mail to nuasia@nuasia.com.tw

• model name.
• Serial number.
• PO number.
• Description of problem.

Step 2:
NuAsia will reply if the product is under warranty & if it is covered based on manufacturer’s inspection standard. Here are the options based on our reply:

Product is under warranty period & NuAsia has determined the product is COVERED based on Manufacturer’s Incoming Inspection Standard (MIIS):

• If the defect is reported within WITHIN 3 weeks of product arrival, then the good is considered Dead on Arrival (DOA). In such case, NuAsia will provide a RMA number and use NuAsia courie’s account to ship back the product. Go to Step 3.


• If the defect is reported AFTER 3 weeks of product arrival, then the good is considered Warranty RMA. In such case, NuAsia will provide a RMA number and use CUSTOMER’S courier’s account to ship back the product. Go to Step 3.

Product out of warranty period. Customers has following options:

• Withdraw the RMA request


• Send product to NuAsia for paid service anyway. Once customer agree with NuAsia’s service charge, customer needs to send back the goods with CUSTOMER’s courier account. Go to Step 4a.


• Note: warranty period differ case by case, customer and NuAsia must agree on warranty period when customer placed PO.

NuAsia determined that the customer’s claim falls outside of MIIS. Or NuAsia determined that the cause of defect was man-made. Customer has these following options:

• Withdraw the RMA request


• Send product to NuAsia for detail and manufacturer’s evaluation. Customer needs to send back the goods with CUSTOMER’s courier account. Go to Step 4a.

Step 3:
Once the product arrive. NuAsia will reply with our own on-site inspection report typically within 7-14 days. If we cannot test the panel in house, we will inform with the confirmed date. Usually there are these scenarios:

NuAsia confirmed that the customer’s claims are within MIIS:

• NuAsia will repair or replace the product. Typically replacement will be 7-10 days and repair will be 14-30 days. The returned goods will be sent back using NuAsia’s courier account. Customer must provide us with clear return invoice to avoid custom issues at their home countries. RMA case closed.


• NuAsia will credit the parts due to lack of replacement. We will arrange credit through bank wire. RMA case closed.

NuAsia confirmed that the customer’s claims falls outside of MIIS. Customer should withdraw the RMA request. NuAsia can either send back the part via customer’s courier account or scrap the part. RMA case closed. M

FAQ & Answers